We understand that buying online can be tricky as you have never felt the product or tried it on.
For online and instore purchases we have a returns policy that allows you to exchange your purchase for another size, colour, completely new product or store credit.
But sometimes a refund is easiest which we are happy to do.
- PLEASE NOTE A RECEIPT IS REQUIRED, WE DO NOT OFFER CASH REFUNDS.
Simply contact us with your returns request ether via email or phone within 14 days of the receipt date.
Please note returned products to Sequence for exchange, credit or refund is at the buyers expense.
Where by chance we have sent you the wrong product we will arrange freight or refund your cost in getting it back to us where a receipt is provided.
All products being returned MUST be in original condition with tags attached and packaging intact, unworn, unwashed, odour free and clean.
Items that are returned to us which do not meet the above conditions, Sequence reserves the right to refuse the return.
Exchanges are subject to availability and may incur extra time in returning your request to you due to product re order arrive times.
Purchases under $50 will incur standard shipping fee’s
* If your address is in a rural delivery area a rural delivery cost will be added to shipping
*Fastways courier $5.00 , NZ Couriers $9.00
Sale Products are Final sale. No exchanges or refunds will be given.
For faulty goods please refer to our Terms and conditions page.
Please send all returns to:
279 Gladstone Road
Attention: Online returns